Customer Support

Delivery Information

• UK shipping updates
• Changes to Delivery Address
• Important information regarding VAT on EU delivery.
• System Upgrade and Delivery Information
• New improved and easier ordering from EU countries
• BFPO Addresses Based Outside of the UK

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Returns & Repairs

• Repairs
• How do I return a product from outside the UK?
• How do I return a product within the UK?
• What is your policy for returning Christmas purchases?

Ordering

• Creating Website Stock Notifications
• Commander des articles de plusieurs marques ou magasins en une seule transaction (FR)
• Bestellen Sie Artikel von mehreren Marken/Läden in einer einzigen Transaktion (DE)
• Pedir artículos de varias marcas en una sola transacción (ES)
• Pre-Ordering

Contact Us

• Contact Details - Hornby Hobbies UK
• Club contacts
• Contact Details - Clearpay
• Contact Details - Hornby USA
• Contact Details - Hornby France
• Contact Details - Hornby Italia

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