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Customer Support

Delivery Information

  • UK & ROW Delivery Costs
  • UK shipping updates
  • Changes to Delivery Address
  • Important information regarding VAT on EU delivery.
  • New improved and easier ordering from EU countries
  • BFPO Addresses Based Outside of the UK
See all 15 articles

Returns & Repairs

  • Repairs
  • How do I return a product from outside the UK?
  • How do I return a product within the UK?
  • What is your policy for returning Christmas purchases?

Ordering

  • Creating Website Stock Notifications
  • Commander des articles de plusieurs marques ou magasins en une seule transaction (FR)
  • Bestellen Sie Artikel von mehreren Marken/Läden in einer einzigen Transaktion (DE)
  • Pedir artículos de varias marcas en una sola transacción (ES)
  • Pre-Ordering

Contact Us

  • Contact Details - Hornby Hobbies UK
  • Club contacts
  • Contact Details - Clearpay
  • Contact Details - Hornby USA
  • Contact Details - Hornby France
  • Contact Details - Hornby Italia
See all 9 articles
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